about us our products our stores my account customer service contact us

 

 

Shipping & Handling Policies

Our shipping and handling fees are for shipping within the United States.  We ship to all addresses in the United States, including Hawaii and Alaska. Unless otherwise stated, most items are shipped by USPS Parcel Post.  International shipments are by USPS international first class.  Items shipped to US locations will typically arrive within three to eight business days after leaving the warehouse. Most orders leave the warehouse in 24 hours on business days after payment is received. Business days are Monday-Friday, excluding federal holidays. If you have any questions, please email us at sales@hardsoff.com.

Terms and Conditions

All new items come with the manufacturers’ warranties. All pre-owned and HardSoff-refurbished/reconditioned items are being sold as is with a 30 day limited warranty. We provide our refurbished/reconditioned products “as is” and without any warranty, implied or statutory aside from the 30 day limited warranty as listed. We specifically disclaim any implied warranties of title, merchantability, and fitness for a particular purpose. We anticipate shipping within 3 business days of receiving funds. On very rare occasions, it may take longer. All legal matters arising from this transaction will be resolved in the State of New York, in New York County. CrownCorp will NOT be responsible for legal fees. The buyer also agrees to use Squaretrade® prior to legal proceedings. At our option, we replace or refund damaged or lost product at the time the insurance claim is paid to us (if you had indicated you wanted, and had paid for insurance). We are not an insurance provider. We provide a means to purchase insurance with shipping from the carrier. We do not guarantee against damage caused in transit by the carrier or any third party. The buyer agrees to transport said material at their SOLE RISK and expense and agrees fully to INDEMNIFY AND SAVE HARMLESS CrownCorp, its agents and employees against all claims or actions, of whatever nature, alleged to be based upon or arising out of this transaction or sale of material whatsoever.

General Policies

All applicable exchanges and returns require a Return Merchandise Authorization (RMA) number.  Exchanges and credits cannot be processed without one. An RMA must be requested within 30 days of the original invoice date.  Thereafter, all sales are final. The return package must be received within ten (10) days of the RMA issue date. When returning products, we strongly recommend the use of a carrier that can track packages.  You also assume responsibility for insuring the returned item.
There is a 20% Restocking fee on ANY return that is accepted, shipping and handling charges are NEVER refundable.

Hardware Products

May be exchanged or returned within 30 days of the invoice date.  Thereafter, all sales are final. Credit will not be given on built-to-order items and special orders for any reason.  Only repairs within the limits of the specified warranty will be granted. Please remove all installed ink or toner cartridges prior to repackaging your printer for return.  Cartridges left installed during shipping can seriously damage the printer, in which case credit cannot be given.  Contain these removed cartridges in either their original packing or a securable plastic bag.

All Software Products

Unopened software can be exchanged within 30 days of the invoice date. Opened software will not be accepted for return.

Support

If you have questions or concerns about buying online from HardSoff, email us at sales@hardsoff.com, or if you prefer to talk to our representatives before purchasing our products, please do not hesitate to call us at (718) 701 1369. Our office hours: 10:00AM to 6:00PM EST Monday through Friday. If you have any questions about a pending order, payment or shipping please email us at sales@hardsoff.com.  Please be sure to include your order number for a speedy reply.
Calculators, etcCameras, etcClose-Outs Computer StuffDictation StuffLabelers, etc Paper StuffPhones & Stuff Power ProtectionPrinters & StuffTypewriter Stuff

Copyright © 2003 - 2009 HARDSOFF. All rights reserved. For additional customer support and service information please send us an email
For web-site related inquiries, comments, and bug reports, please email us. Hardsoff.com is a member of the TechnoCrown Group.

privacy policyPrivacy Policy | return policyReturn Policy | general policyGeneral Policy | support requestSupport Request | contact usContact Us | customer serviceCustomer Service | my account My Account | join maillist Join eMail | join maillist RMA Request